Shipping policy

Seranova Beauty Shipping Policy

At Seranova Beauty, we are committed to delivering your favorite beauty products to you, no matter where you are in the world. Please read our shipping policy below to understand how we handle shipping and delivery.

Shipping Locations

We ship our products worldwide, so you can enjoy Seranova Beauty products no matter where you are located.

Shipping Options and Costs

  • Standard Shipping:
    • We offer free worldwide shipping on all orders.

Order Processing Time

  • Orders are typically processed within 1-2 working days after purchase.
  • There are no additional processing delays during holidays or peak seasons.

Delivery Time

  • United States: Estimated delivery time is 4-7 working days.
  • International: Estimated delivery time is 4-7 working days for most destinations.

Order Tracking

  • You will receive tracking information via email once your order has been shipped.
  • You can track your order directly on USPS or DHL’s website using the tracking number provided.

Order Cutoff Time

  • All orders placed before 2 PM New York Time (GMT -5) will be processedhe same business day. Orders received after this cutoff will be processed the next business day. Please note that this applies to standard processing times and does not account for shipping transit times.

Shipping Address Changes

  • If you need to change your shipping address, please contact us within 24 hours of placing your order. We will do our best to accommodate your request.

Lost or Stolen Packages

  • We offer shipping protection for an additional cost at checkout. If you have purchased shipping protection and your package is lost or stolen, please contact us for a replacement or refund.
  • If shipping protection was not selected, we are unable to offer compensation for lost or stolen packages.

Shipping Restrictions

We do not have any product-specific shipping restrictions at this time.

Contact Us

If you have any questions or concerns regarding your shipment, please contact us via:

Thank you for shopping with Seranova Beauty!

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