WARRANTY
Your transformation
is our commitment
That’s why we obsess over creating high-performance formulas that are gentle on your skin. We’re so confident you’ll love your Seranova routine that we offer a 90-day satisfaction guarantee on all our products. If after 90 days you’re not happy with how your skin looks or feels, just contact us and we’ll work with you to make it right.
Skincare you can trust
We get it, when you start a new routine, you want to see the glow right away. Seranova lovers notice a difference within just a few weeks, true skin transformation takes a little time. Because your skin renews itself in cycles, our formulas reach their full magic around the 90-day mark.
And trust us, it’s worth the wait.
Heres why:
Dermatologically
Tested
Cruelty Free
Suitable for all
skin types
Supports natural
collagen
How Can We Help?
For all product FAQs please head to our FAQs page
Where does Seranova ship to?
Seranova currently ships worldwide! Packages are shipped via FedEx, USPS or DHL courier with standard shipping services.
In Spain we don't ship to Balears Province (also known as the Balearic Islands), Las Palmas, and Santa Cruz de Tenerife.
Are your products vegan & cruelty free?
Yes — all of our products are 100% vegan and cruelty-free. We never use animal-derived ingredients, and none of our products are tested on animals.
How do I return an item?
Simply reach out to us at info@seranovabeauty.com, and our team will provide you with all the details and step-by-step instructions to make your return quick and hassle-free.
What form of payments do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, Diners Club, Discover and PayPal.
How can I cancel my subscription?
In order to manage your subscription, please contact us directly at info@seranovabeauty.com or give us a call. Our team will be happy to help you skip, cancel, or make any changes. FYI: Due to temporary technical issues, some subscriptions may not appear correctly in your account dashboard or self-service portal. Even if it isn’t showing, your subscription might still be active.
How Our Warranty & Returns Work
90-Day Satisfaction Guarantee
Your confidence matters to us. If you’re not completely satisfied with your Seranova purchase; whether it’s the feel, the results, or anything in between, simply reach out to our Customer Support Team. We’ll work with you to make it right, every single time.
Product Returns
Your skin’s health is always our top priority. Because we can’t guarantee the safety or integrity of skincare formulas once they’ve been opened, we’re unable to accept returns of opened products.
For unopened products, returns are accepted within 90 days of delivery. Once you’ve spoken with our Customer Support Team, they’ll guide you through the return process and help you ship the product back to us.
If you’re returning a non-opened, return shipping may be eligible for store-credit reimbursement to make the process smoother and stress-free.
Order Cancellations
If you cancel your subscription after an order has already been created, we’ll only be able to refund if the package is rejected at delivery and returned to us by the carrier.
Once the order has arrived at your address, simply decline the shipment, and the carrier will send it back automatically.
For more information, feel free to reach out at info@seranovabeauty.com — we’re always here to help.
90 Day Guarantee
Try it risk-free. Love your results or get your money back.
Dermatologist Tested
Independently tested to ensure skin safety and compatibility.
Free shipping
Fast, free 2-5 day delivery straight to your door.
24/7 Customer Support
Our team is ready to help you, anytime you need.