Refund policy

Seranova Beauty Refund Policy

At Seranova Beauty, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help! Please review our refund policy below.

Refund Eligibility

  • Non-Refundable Items: Gift cards are non-refundable. All other products are eligible for refunds.
  • Condition Requirements: To qualify for a refund, items must be returned to our warehouse. Our 90 Day Money Back Guarantee also covers already opened & used products. 

Return Window

You have 90 days from the date of purchase to request a return or refund.

How to Initiate a Return

To initiate a return, please contact us through one of the following methods:

Please include your order number to help us locate your purchase and process your return efficiently.

Return Shipping

  • Please note, we will not accept any returns at our returns address unless you have contacted us via email beforehand and received confirmation to proceed with the return.
  • Customers are responsible for covering the cost of return shipping.
  • For international returns, please send the products to our US address. The same return conditions apply.

Return Address:

Return recipient: XJWL Return
Address: 14967 Salt Lake Ave Unit B
City: City of Industry
State: California
Zip: 91746
United States

ONLY SEND AFTER RECEIVING CONFIRMATION VIA EMAIL

Refund Processing

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • Refunds will be processed within 10 working days of receiving the returned product.
  • Refunds will be issued to the original payment method used during the purchase.

Damaged or Defective Products

If you receive a damaged or defective product, we sincerely apologize for the inconvenience. Please contact us at info@seranovabeauty.com with your order number and a photo of the damaged item. We will be happy to send you a replacement at no additional cost.

Exchanges

We currently do not offer exchanges, as we do not carry clothing items. If you wish to return a product and purchase a different one, please follow the return process and place a new order.

Contact Us

If you have any questions regarding our refund policy or need further assistance, please contact us through:

Thank you for shopping with Seranova Beauty! We appreciate your business and are committed to providing you with the best customer service.

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